Elite Systems IT Managed Services (ESMS)
Minimise IT problems and support costs with ESMS Managed IT Services.
- Don’t like paying for IT support every time you have a problem?
- Do you need to be proactively managing your IT systems?
- You can’t budget on what your IT support will cost?
ESMS solves these all too common complaints with proactive IT Managed Services. Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:
Minimise your IT downtime and failures. We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerts and support.
Reduce your IT support costs. The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to ESMS Managed IT Services. Proactive maintenance means fewer issues and less unexpected and costly onsite IT support work.
Fixed Fee IT management. Our unlimited remote support and fixed Managed Service fees deliver expected cost for supporting your IT systems. Have peace of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have. Conditions apply.
We are rewarded when your IT systems run smoothly, NOT when you have a problem. With IT Managed Services our success is dependent on the stability of your IT systems.
Remote monitoring. We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.
Proactive Support. When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.
Remote Desktop Control. Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session on demand .
Security and Anti Virus Management. We automatically detect missing security patches or failed antivirus systems. Missing patches or antivirus issues can be addressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.
Backup monitoring. Our monitoring systems will ensure your important business data is being successfully backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.
Asset Management. Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.
Inventory Management. Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.
Reporting. Report on our levels of response to various IT Incidents and system health (performance, availability, security, software licensing, etc). We will deliver periodic reports that outline the results and value you are receiving through ESMS IT Managed Services.
We use agent based server monitoring that constantly feeds server performance data back to our Data Centre over a secure connection.
We can be alerted immediately to problems and connect directly to your server to take corrective actions, keeping your business running.
We automatically update your IT asset database, making it easy to control your assets.
At Elite Systems we understand that service quality is vital and so we have a single point of contact for all your IT needs.
ON SITE SUPPORT
We are not just a voice on the end of the phone, we have a team of certified engineers that are ready to come on site and work through your issues with you.
Keep your business running smoothly and avoid system downtime. Here at Elite Systems we constantly monitor your systems and watch for any potential problems, where we can take corrective actions before they damage your IT systems or your business. When problems do require action, we offer a fast SLA managed response backed by a range of remote and onsite solutions to get your systems and business running smoothly again.
Managing your business, not your IT systems. We proactively monitor and manage your IT systems, providing alerts based upon business SLA thresholds. This allows us to make proactive decisions to fix potential problems before they impact your business. This data also allows us to provide forward planning and advice to manage your network more effectively.
Fixed Fee IT management. Have peace of mind when you know exactly how much you pay each month for your IT support. Traditional break-fix solutions charge by the hour, our fixed monthly fee gives you greater certainty of costs.
Please note conditions apply.