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Question 1 |
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Company |
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Your Name |
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Email Address |
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Job Title |
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Question
2 |
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Who do you deal mostly with at Elite Systems
Limited? (Choose One)
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Engineering:
Craig
David
Donald
Colin
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Sales:
Anne
Colin
Sara
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Customer
Service:
Sandra
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Question 3 |
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Are you responsible for purchasing IT related
products in your organisation?
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Yes
No
If "No", please provide the name and title of your purchaser:
Name:
Title:
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Question 4 |
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Why do you purchase products from Elite
Systems as opposed to anywhere else?
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Question 5 |
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How has your overall experience with Elite
Systems been?
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Question
6 |
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Are you
satisfied with the level of after sales support?
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Satisfied
Somewhat
Satisfied
Neither Satisfied nor Dissatisfied
Somewhat
dissatisfied
Very
Dissatisfied
I
do not deal with the Elite Systems sales department
Comments?
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Question
7 |
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How would
you rate the level of response from Customer Services in logging faults
and booking Engineering services?
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Excellent
Above
Average
Average
Below
Average
Poor
I do not deal with the Elite Systems
engineering department
Comments?
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Question
8 |
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Recently we changed the policy whereby
Clients are no longer able to call Engineers direct but need to log
these calls with Customer Services; do you feel this has improved
services?
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Yes
No
I don't know
Comments?
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Question
9 |
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Are you
satisfied with the level of performance and experience of Elite Systems
Limited Engineers, do you feel they could be more pro-active?
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Satisfied
Somewhat
Satisfied
Neither Satisfied nor Dissatisfied
Somewhat dissatisfied
Very
Dissatisfied
I
do not deal with the Elite Systems engineers
Comments?
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Question
10 |
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Do you
have any outstanding problems or issues that you would like an engineer
to attend to:
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Yes
No
If "Yes", please give details of the issues below:
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Question
11 |
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What do
you consider the strengths of Elite Systems Limited to be?
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Comments?
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Question
12 |
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What do
you consider the areas in which Elite Systems could improve?
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Comments?
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Question
13 |
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How would
you rate each aspect of our Services on a scale of 1 to 10, where 1 is
"poor" and 10 is "excellent"?
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Initial Sales Contact
1
2
3
4
5
6
7
8
9
10
Quality of Proposal and Quote
1 2 3 4 5 6 7 8 9 10
Installation by Engineers
1 2 3 4 5 6 7 8 9 10
Sign off upon completion
1
2
3
4
5
6
7
8
9
10
Follow up by Sales
1 2 3 4 5 6 7 8 9 10
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Question
14 |
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How satisfied are you with
the services provided by Elite Systems Limited?
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Satisfied
Somewhat
Satisfied
Neither Satisfied nor Dissatisfied
Somewhat dissatisfied
Very
Dissatisfied
Comments?
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Question
15 |
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What can
we do to improve our services?
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Comments?
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Question
16 |
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How
satisfied are you with the responsiveness to special requests or
problem resolution by Elite Systems Limited generally?
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Satisfied
Somewhat
Satisfied
Neither Satisfied nor Dissatisfied
Somewhat dissatisfied
Very
Dissatisfied
Comments?
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Question
17 |
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If Elite
Systems Limited have not met your expectations, why not?
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Comments?
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Question 18 |
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Would you
recommend Elite Systems Limited to someone else and if so who?
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Yes
No
If "Yes", please leave referral details below:
Company:
Contact Name :
Phone Number:
Any other details:
If "No", please give details of why not
below:
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Question 19 |
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What
additional services would you like to see from Elite Systems Limited?
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Comments?
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Question 20 |
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How often would you like
us to contact you?
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Fortnightly
Monthly
Quarterly
Yearly
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Question 21 |
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How would
you like us to stay in contact with you?
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Phone
In person
Email (enter email address below)
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Question 22 |
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Elite Systems Limited produces a
Newsletter would you be interested in receiving this and if so how?
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Yes - by email
Yes - by mail
No thanks
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Question
23 |
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In which of the following
areas do you believe you will be actively involved in, in the next 12
months
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Hardware
upgrade
Server
Networking
Security
Storage |
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Question
24 |
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How often
do you visit Elite Systems website?
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Weekly
Monthly
Fortnightly
Never
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Question
25 |
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Were you aware that Elite
Systems has a shopping cart facility on our website?
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Yes
No
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Question
26 |
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Is
this a facility that you would use e.g. buying over a secure website
and if not why?
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Yes
No
If "No", please explain why:
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Question
27 |
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Would you be interested in attending IT
seminars run by Elite Systems?
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Yes
No
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Question
28 |
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What type of seminars would
interest you the most?
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Comments?
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Question
29 |
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Would you be interested in
a member of our sales team visiting to discuss our support contracts or
monthly audits within the next month?
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Yes
No
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Question
30 |
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Any
other general comments?
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Comments?
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Question
31 |
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Would you
prefer red or white wine?
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Red
White |
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Thank
you for taking the time to complete this survey. Please hit "Submit"
below to send your completed survey to us.
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